Refund policy
Return & Refund Policy
At Barn Beard, we want you and your goats to be happy with your purchase. If something isn’t right, we’ll do our best to make it right.
30-Day Free Returns
We offer 30-day free returns on eligible items.
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused or only lightly inspected
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Not installed or used by animals
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Not damaged from misuse, installation, weather, or outdoor exposure
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Returned with any included hardware or accessories, when applicable
Please Inspect Before Installing
Because Barn Beard products are made for animal and barn use, we cannot accept returns on items that have already been:
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Installed
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Used by animals
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Exposed to dirt, manure, heavy moisture, or weather
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Damaged after delivery
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Modified, drilled incorrectly, cut, altered, or repaired
Please inspect your order before installing it.
Damaged, Defective, or Wrong Items
Please check your order when it arrives.
If your item arrives damaged, defective, or you received the wrong item, email us as soon as possible at:
Please include:
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Your order number
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A brief description of the issue
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Photos of the item
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Photos of the packaging
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Photos of any damage or defect
If approved, we will offer a replacement, refund, or another solution depending on the situation.
Return Shipping
Return shipping is free for eligible returns within 30 days.
Once your return request is approved, we will provide return instructions.
Items sent back without first requesting a return may not be accepted.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
If approved, your refund will be issued back to your original payment method.
Please allow your bank or credit card company time to process and post the refund.
Non-Returnable Items
We cannot accept returns for:
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Installed products
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Used animal products
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Items damaged after delivery
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Items returned after 30 days
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Items missing parts or hardware
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Items altered or modified by the customer
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Final sale or clearance items, if applicable
Exchanges
The fastest way to get what you need is to request a return for the item you have. Once approved, you may place a new order for the replacement item.
Order Cancellations
If you need to cancel an order, please email us as soon as possible at:
We cannot guarantee cancellation once an order has begun processing or has shipped.
Questions?
For return or refund questions, email us at:
Please include your order number so we can help you quickly.